Coronavirus (COVID-19) Patient/Carer Notice



Important COVID-19 update


With COVID-19 restrictions gradually lifting across all states, Vision Eye Institute is pleased to announce that we are taking the first steps to return to a certain level of normality in our practices and day surgeries.

Throughout this pandemic Vision Eye Institute practices have remained open, running in-clinic appointments at a reduced capacity and offering Telehealth consultations where possible to respect social distancing measures. From Monday 27 April, we were also able to safely resume elective surgeries and laser eye surgery consultations.

Over the coming weeks, we aim to gradually increase capacity at each of our locations while continuing to provide the high levels of care you have come to expect from Vision Eye Institute. During this period of transition, we will vigilantly monitor the situation and respond swiftly to emerging national and state government guidelines.

Following the latest advice from The Royal Australian and New Zealand College of Ophthalmologists (RANZCO), we are encouraging all patients with existing eye conditions and/or new symptoms to seek attention from an eye care specialist.

In particular, patients with conditions such as glaucoma and macular degeneration are urged to prioritise their eye care appointments, since missed or delayed treatments can lead to irreversible vision loss.

As we slowly ease into the ‘new normal’, now is an ideal time to safeguard your vision for the future.

For those that are still anxious or nervous to leave home, please be assured that protecting the health and wellbeing of our patients, carers, staff and doctors remains our top priority. All clinics and day surgeries will continue to observe strict infection control protocols and social distancing measures to ensure a safe environment for your medical care.

If you are attending an appointment, we ask that you:

  • Let us know prior to any scheduled appointment or surgery if you have returned from overseas travel or had contact with a suspected or confirmed case of coronavirus (COVID-19) in the last 14 days
  • Only attend your appointment or surgery with a maximum of one carer
  • Only attend your appointment or surgery if you are well and do not have a temperature, cough or cold
  • Do not attend earlier than your appointment time.

If attending an appointment, you will be asked to sign a declaration confirming that you meet all of the above requirements.

As a further safety precaution, a number of our larger clinics have implemented a concierge service to screen patients before admitting them into the clinic.

Alcohol-based hand rub is available at reception and all visitors are asked to clean their hands thoroughly on arrival. Please ensure you cover any coughs or sneezes with a tissue (and dispose of the tissue appropriately).

Each of our sites undertake two-hourly cleaning of all surfaces, with ample supplies of hand sanitiser for staff and visitors.

We appreciate your assistance in ensuring we are able to safely meet the needs of our patients. As always, we will keep you informed of any further developments.

If you have an appointment with VEI in the near future, or if you have had an appointment postponed, one of our team will be in touch via SMS or phone with further information.

We recommend that all Australians to download the COVIDSafe app. The app was developed to quickly identify and contact those who have been in close proximity to confirmed cases of COVID-19. More information on COVIDSafe may be found on the Department of Health website.

Information about COVID-19 and the COVIDSafe app is available in 63 languages on the Department of Home Affairs website.

To contact us, please call your local Vision Eye Institute clinic or day surgery.


Have a question?

IMPORTANT: If you are concerned about your eyes and require an urgent consultation, DO NOT use this form. Please call one of our clinics during office hours or contact your nearest emergency department.

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